[-Make a Sure Carry Plan exchange-]
If your bag is defective and you have purchased the Sure Carry Plan you will be responsible for shipping and insurance cost to our warehouse. As soon as we receive your product and if the product defect warrants a claim and is within the warranty period, we will ship you (free of charge) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com.