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[-Make a Sure Fit Plan exchange-]


If your shoes do not fit and you have purchased the Sure Fit Plan, we will issue a shipping label for you to ship the shoes to us free of charge. We will ship you (free of charge-Continental US only) a new pair of shoes to replace the ones that do not fit. If the original shoes are no longer available in the size you need, we will contact you to choose another pair of shoes. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return or be subject to a double restocking fee. Sure Fit claims must be placed within 7 days after delivery of the shoes. There is a limit of one (1) return per purchase, after which you will be responsible for shipping charges.