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Return Policies

Quick Navigation

Return:
Did you decide that you do not want the product that you purchased?
Exchange:
Did you decide on a different product after you made your purchase?
Manufacturer Warranty:
Is your product defective and within the manufacturer warranty timeframe?
Sure Grip Plan:
Is your ball defective and you purchased a Sure Grip Plan?
Sure Carry Plan:
Is your bag defective and you purchased a Sure Carry Plan?
Sure Fit Plan:
If your shoes don't fit and you purchased the Sure Fit Plan.
aSUREd Plan:
If your shoes are defective and you have purchased the aSUREd Plan.
Incorrect Item Received:
Did you receive the wrong item with your order?
Damaged Item Received:
Is your item damaged?

Return

[-Request a return-]

We have a 30 day return policy from date of delivery. All returns will incur a 15% restocking fee. Additionally, you will be responsible for shipping cost plus insurance for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return. Bowling balls that have been drilled can not be exchanged or returned.

Exchange

[-Request an exchange-]

We have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will be responsible for shipping cost plus insurance to our warehouse. The customer will be responsible for the shipping of the item both ways.  Any differences in price will be charged or credited accordingly. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return or subject to a double restocking fee. Bowling balls that have been drilled can not be exchanged or returned.

Manufacturer Warranty Claims

[-Make a Warranty claim-]

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. Warranty items must be shipped in a protective box or we will refuse to accept the package. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge - Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com. Drilling charges are not reimbursable. If your ball was drilled by bowlingball.com using our professional drilling services your new ball will be drilled free of charge as part of our warranty replacement.  Manufacturer warranty claims can take up to 14 business for approval.

Sure Grip Plan

[-Make a Sure Grip Plan exchange-]

If your ball is defective and you have purchased the Sure Grip Plan, we will issue a shipping label for you to ship the product to us free of charge. If the product defect warrants a claim and is within the claim period, we will ship you (free of charge - Contiguous US only) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com.

Sure Carry Plan

[-Make a Sure Carry Plan exchange-]

If your bag is defective and you have purchased the Sure Carry Plan you will be responsible for shipping and insurance cost to our warehouse. As soon as we receive your product and if the product defect warrants a claim and is within the warranty period, we will ship you (free of charge) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com.

Sure Fit Plan

[-Make a Sure Fit Plan exchange-]

If your shoes do not fit and you have purchased the Sure Fit Plan, we will issue a shipping label for you to ship the shoes to us free of charge. The UPS return label will be e-mailed to you within the next business day. We will ship you (free of charge-Contiguous US only) a new pair of shoes to replace the ones that do not fit. If the original shoes are no longer available in the size you need, we will contact you to choose another pair of shoes. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return or subject to a double restocking fee. Sure Fit claims must be placed within 7 days after delivery of the shoes. There is a limit of one(1) return per purchase, after which you will be responsible for shipping charges.

 

aSUREd Plan

[-Make an aSUREd Plan exchange-]

If your shoes are defective and you have purchased the aSUREd Plan you will be responsible for shipping and insurance cost to our warehouse. As soon as we receive your product and if the product defect warrants a claim and is within the warranty period, we will ship you (free of charge - Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com.

 

Incorrect Item Received

If you have received the wrong item, please contact us at 386-274-5685 and leave a voice mail message or send us a message at support@bowlingball.com. When you contact us, please refer to your order number.

Damaged Item Received

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

  • It is the customer's responsibility to inspect merchandise and contact us within 24 hours of delivery if product is defective or damaged. Please e-mail us at support@bowlingball.com with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.
  • If you are not able to send images of the damage please call us at 888-265-2695 and leave a voice mail message.